Realtime audio and gesture improve the presence and immersion for new learners of a system

Remote collaboration is key for complex, new systems that are low in number

Single focus tech systems effectively remove the need for travel and time for experts to efficiently share knowledge with users

Introducing new chromatography systems, especially those still in prototype or early deployment stages, presents a unique training hurdle. Often, only a handful of these systems exist, and the key experts responsible for their operation are rarely available for hands-on training once the equipment is shipped. This is particularly challenging when dealing with systems that require consumables, as discrepancies between the user's existing inventory and the manufacturer's provided supplies can lead to frustrating back-and-forth communication and logistical delays, hindering effective training and practical application.

To streamline our remote support process, we've partnered with a leading biotech chromatography company to deliver a cutting-edge system. This innovative solution connects our expert lab technicians with our remote users, enabling real-time collaboration for troubleshooting, system setup tailored to specific customer needs, and guided operation. It's a powerful way to bridge the gap between our teams and ensure seamless, efficient support for everyone.

Introducing a revolutionary approach to remote system support: our solution leverages Meta Quest 3 virtual reality headsets connected securely over the internet via end-to-end encryption. This allows a local user to spatially visualize their equipment while a remote expert views a real-time virtual representation, complete with real-time audio and accurate tracking of movements, hands, and pose in 3D space. This is a significant leap forward from traditional teleconferencing, requiring only a pair of headsets for a truly immersive and collaborative experience. Plus, we've built in seamless AR-enabled mobile device support, letting users view and interact with the system remotely using their smartphones and tablets, opening up a world of possibilities for on-the-go assistance and troubleshooting.